Having enough time to make you feel beautiful at your 1.1 appointment is so important to us! which is one of the reasons why we have a policy in place to avoid appointment overlaps, as well as loss of earnings for our self employed staff.
When booking your appointment the cancellation policy will need to be agreed too and is as follows:
*Cancel or reschedule for FREE for up to 72 hours ahead of your appointment.
*All appointments other than repairs and consultations are awarded a 15 minute grace period to allow for traffic and other delays.
*All appointments that are cancelled/rescheduled or amended resulting in loss of earnings within 72 hours will be charged 50% of the previously booked amount.
*All appointments that are cancelled/rescheduled or amended resulting in loss of earnings on the day will be charged 100% of the previously booked amount. This also applies to cancelled/rescheduled or amended appointments where no notice is given.
Thank you for valuing our time!